Your privacy is our top priority. This document clearly explains how m2cuc collects, uses, stores, and protects your personal information in accordance with applicable data protection laws in Malaysia.
m2cuc is fully committed to protecting the privacy of every user who registers and uses our platform. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection industry best practices.
This document details the types of information we collect from you, how it is used, who it may be shared with, and the measures we take to keep your information safe and secure. We also outline your rights as a data owner and how to exercise them.
This Privacy Policy applies to all use of the platform m2cuc, including the official website at m2cuc.com, the iOS and Android mobile apps, and all related services. If you do not agree with any part of this policy, please stop using our platform.
We never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent. This is a commitment we will not compromise on.
m2cuc collects your personal information through several means — directly when you register or interact with the platform, and automatically through industry-standard tracking technologies. Below are the full details of the types of data we collect:
| Data Category | Example | Required? | Shared? |
|---|---|---|---|
| Identity | Name, IC, date of birth | Yes | No |
| Contact | Email, phone, address | Yes | No |
| Financial | Bank account, e-wallet | Yes | Limited |
| Usage | Game logs, sessions | Auto | No |
| Technical | IP, browser, device | Auto | No |
Every piece of information we collect has a clear and legitimate purpose. m2cuc does not collect data beyond what is necessary to operate our services. The following are the primary purposes for which your data is used:
Your information is used to create and manage your account, process deposits and withdrawals, verify your identity at login, and ensure all transactions are carried out securely. Without this information, we are unable to provide the service m2cuc to you.
As a responsible platform, m2cuc is required to conduct KYC (Know Your Customer) checks to meet anti-money laundering legal requirements. Your identity information is used exclusively for this purpose.
We use your email address and phone number to send transaction notifications, security alerts, terms updates, and other important account-related information. You can manage your promotional communication preferences in your account settings.
Anonymous usage data is collected to understand platform usage patterns and improve the overall user experience. This data is analyzed in aggregate and is not linked to any individual user's identity.
m2cuc does not use your data to make automated decisions that materially affect you without human review. Any account closure or suspension always goes through a review by our staff.
m2cuc does not sell or disclose your personal data to third parties except in the following limited and strictly controlled circumstances:
We share limited information with third-party service providers who help us operate the platform, including payment gateway providers, identity verification service providers, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.
m2cuc may be required to disclose user information to the relevant authorities if ordered by a court or law enforcement agency, subject to proper legal procedures.
In the event of a merger, acquisition, or sale of business assets, user information may be transferred to the new entity. In such cases, you will be notified in advance and equivalent privacy standards will be upheld.
Protecting your data is more than a legal obligation for m2cuc — it is an ethical commitment we take seriously. We continuously invest in security infrastructure to ensure the best possible protection for every user.
All data transmitted between your device and the server m2cuc is encrypted using 256-bit TLS/SSL protocols — the same security standard used by major financial institutions and banks. Your password is stored in encrypted form using a one-way hashing algorithm, meaning even our internal staff cannot read your password.
Internal access to user personal data m2cuc is restricted to staff who require it and only for legitimate purposes. All access is logged and audited on a regular basis.
Our security monitoring system operates 24/7 to identify and respond to any unauthorized access attempts, suspicious activity, or other security threats as quickly as possible.
If you suspect your account has been accessed by an unauthorised party, contact the m2cuc support team immediately via live chat. We will act swiftly to protect your account.
Platform m2cuc uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze platform usage patterns.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. m2cuc and you may be unable to log in or use certain features.
m2cuc retains your personal data for as long as your account is active and for the period required by law or legitimate business purposes. The following are general data retention guidelines:
When data is no longer needed for a legitimate purpose, m2cuc will securely delete or anonymize that data in accordance with established procedures.
Under Malaysia's PDPA and internal policy m2cuc, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 30 business days.
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request the deletion of your personal data, subject to minimum retention requirements set by Malaysian law.
You have the right to object to the processing of your data for direct marketing purposes or in certain other circumstances permitted by law.
You may request your data in a machine-readable format for transfer to another service provider if desired.
You may withdraw consent for non-essential data processing at any time without affecting the validity of prior processing.
Platform m2cuc is strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we determine that a child's data has been collected unintentionally, we will take immediate action to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by m2cuc, please contact us through the following channels:
We take all privacy-related enquiries seriously and aim to provide a complete response within the promised timeframe. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
Six layers of privacy protection we provide for every platform user.
All data transmitted between you and m2cuc servers uses 256-bit SSL encryption — the same standard used by major banks in Malaysia.
M2cuc has never and will never sell your personal data to third parties for marketing purposes. Your data is used solely for platform operations.
Our KYC process uses fully encrypted channels. Your documents are stored securely and only accessed by authorized personnel.
Our security system monitors for suspicious activity around the clock to detect and prevent unauthorized access to your account.
Protect your account with an extra layer of security through our 2FA feature — even if someone else knows your password, your account stays safe.
All data management practices at m2cuc comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices for data protection.
Also read other important documents related to your rights and responsibilities at m2cuc.
M2cuc protects the privacy and data security of every user. Register today and enjoy a safe, transparent, and responsible gaming experience.